Saturday, April 24, 2010

Toast Bar at Brighton Square

What would you do if you suggested to eat at this place and then you get pissed off many times with many reasons???
Well, i just had my really late breakfast with this super bad experience that it would be my very first time there and also will be my last time!! Hubby suggested to have breakfast at Brighton Square, so here we are...
At Brighton Square, there is a newly opened kopitiam next to Ipoh town-Shan City Kopitiam, but too bad it was full house, obviously because it is its first day opening. Next door is The Fresh Cup of Coffee, Life cafe, Toast Bar, and there is a Japanese Restaurant called Kensiyama at the last shop of the row.
I suggested to go into this Toast bar.
Here we are, looking at the menu, i found many of my favourites. I always love toasts, egg tarts or any types of pastry, hubby said i am always those bakery's No.1 Customer.

Hubby started to place his order, Nasi Lemak with Fish Fillet... Sorry, not available, so he ordered the Nasi Lemak with chicken Wings and the Thai Style Tauhu. Next, it's my turn to order.
This is my 1st choice but no more, too many people ordered this that's why no more...

Next... Egg tart.. also no more!!??? WTF!!

The 3rd time... The soft Bun also no more!!??? 
WTF!! Can they just put a "Not Available" or "Sold Out" sticker??? 

Obviously the waiter knew i was mad and so he apologized. I said, just tell me straight what do you have, i don't want to waste my time..

In the end, i ordered this. A sandwich set, with a cup of hot Milo and 2 half-boiled eggs.

Here comes hubby's food...
Nasi Lemak with Chicken Wing, the rice smelt nice with Pandan and coconut milk but was too dry.

Thai Style Fried Tauhu...
Guess what, Tauhu is his favourite but he only ate less than 1/2 piece of the tauhu. i tried a bit, the taste is so damn weird!!?? It's not edible at all!!!

This is my Cheese & Ham sandwich...

Salted shredded cucumber in between, errmmm not bad..

Guess what, we finished our meal, and the hot Milo is not even here yet??! then i realized the table next to me was also quite unhappy, they have 2 bowls of noodles but no drinks at all?? They just paid and left, but i am not that type of goody person when it comes to food. 
We customers always have our rights!! I must spend and pay with satisfaction, if not.... i complain.

Here comes the MILO, how long does it take to make a small cup of MILO??? Well, it took me 45 minutes to get it, after we had finished our food and were about to leave!

This shop is called TOAST BAR but more of the toast sold out?? Stock ordering and sales projection is very important, if a customer came here for the first time and his experience was 3 out of 5 items were sold out??? What do you think?

Look at the interior, everything is white, and they have nice flowery wall paper, with very nice lightings and fans, etc... Even, the washroom also looks quite grand..

Hand washing sink @ Toilet @ Wahsroom..

Well, everyone wants to be a BOSS, and operate their own business, but it is not that easy. You can be very cash-loaded and spend a lot of money in the interior design and all those, but, the most important part is the service!! Customers come FIRST!!

I think, the waitresses and waiters there are very polite and friendly. But they need more training in taking orders and doing follow up, at least suggest something that is nice or available that will make the customers happy or come back again? or repeat and confirm the order to ensure accuracy??

The problem is with the whole management, they do not have a proper system to monitor the order and if not how could both my table and the table next to me did not get our drink or mistakenly delivered the food that was not ordered?? Nobody realized that even after 40 minutes until the customers complained? Perhaps they should learn more....

We spent the most unworthy RM19.40 today!! and now i am hungry again....

Toast Bar, Block 16,
Brighton Square,
Jalan Song,
93350 Kuching, Sarawak.


  1. oh yeah, i went over the other night feeling freaking hungry, thought with less customer, the kitchen will serve faster...who knows.....i waited nearly 40 minutes for my toast and beef noodle!!!!damn "fast"!!!
    well,i told my hubby, this will be the first and very last time i ever stepped into this cafe!

  2. hahaha... many people told me that too!!